Autodesk® Branded 3D Printer - Limited Warranty (North America)

What This Limited Warranty Covers and for How Long:

This limited warranty (the “Limited Hardware Warranty”) is issued by Autodesk, Inc., a Delaware corporation located at 111 McInnis Parkway, San Rafael, California 94103 (“Autodesk”). Autodesk hereby warrants that the Autodesk®-branded 3D Printer hardware to which this Limited Hardware Warranty applies (“Product”) is free from manufacturing defects in hardware (materials and workmanship) for a period of one (1) year from the Date of Purchase (such one [1] year period the “Limited Warranty Period”). This warranty is only extended to the original consumer purchaser of the Product (“you”). This Limited Hardware Warranty is non-transferable. “Date of Purchase,” as used in this Limited Hardware Warranty means the date on the sales receipt or, if an electronic purchase, the date of an electronic confirmation that the order has been received and accepted.

Disclaimer of Implied Warranties beyond the Limited Warranty Period:

The Limited Hardware Warranty also applies to any implied warranties that may exist under applicable law including, without limitation, the implied warranties of merchantability and fitness for a particular purpose, all of which will expire at the end of the Limited Warranty Period. There are no warranties that extend beyond the description on the face of this Limited Hardware Warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, in which case the above limitation may not apply to you.

What This Limited Hardware Warranty Does Not Cover:

Autodesk does not guarantee or warrant uninterrupted or error-free operation of the Product. This Limited Hardware Warranty does not apply to any defects or malfunctions resulting from (1) misuse, abuse, alteration, accident, neglect, improper maintenance or handling, or normal wear and tear; (2) unauthorized modifications, alterations, cleaning or repair; (3) the use of parts, components, filaments, printer materials, accessories, cleaners, consumables or other materials not provided by Autodesk, including the use of any resins or filaments other than those pre-authorized and provided by Autodesk as part of the technical specifications accompanying any Product; (4) exposure to moisture, flooding, fire, or electrical problems that are not the fault of Autodesk; and (5) any use that is not under normal operating conditions, incorrect voltage, or not in accordance with any product packaging, warnings, or instructions for use. No coverage will exist if Autodesk is not notified by you in writing of the alleged defect or malfunction prior to the end of the Limited Warranty Period.

This Limited Hardware Warranty does not cover software. All Autodesk software integrated into and/or supplied to you by Autodesk for use in connection with the Product is subject to the terms and conditions of the applicable software license agreement. If no software license is indicated for Autodesk software so integrated or supplied by Autodesk, then the terms and conditions of the 2015 Platform & Design Suites License and Services Agreement located at: http://www.autodesk.com/company/legal-notices-trademarks/software-license-agreements#1) will govern your use of such Autodesk software.

What Autodesk Will Do:

If you believe the Product is defective under this Limited Hardware Warranty, please return it within the Limited Warranty Period to Autodesk at the Return Address in the manner described below. If Autodesk determines there is a defect in materials or workmanship covered by this Limited Hardware Warranty, Autodesk will, at its option, repair or replace the Product or components of the Product that have proven defective, or refund the amount paid. All returned and/or repaired parts or products may be either new or refurbished, at Autodesk’s option. All parts or products that are replaced become the property of Autodesk. This Limited Hardware Warranty extends to repaired and replacement products and components only through the end of the original Limited Warranty Period.

Limitations of Remedies under This Limited Hardware Warranty:

The Limited Hardware Warranty remedies provided herein are the exclusive remedies against Autodesk, whether based on contract, tort or otherwise. In no event will Autodesk or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect, special, exemplary, punitive or consequential damages relating to the Product (including any repaired or replacement product or component), its use, or its installation, including without limitation damage to, or loss of use of, any equipment, lost or destroyed data, lost sales or profits, or delay or failure to perform this warranty obligation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Other Laws May Apply:

This Limited Hardware Warranty gives you specific legal rights, and you may also have other rights that vary in accordance with applicable state or other jurisdictions.

What You Must Do to Get Coverage under This Limited Hardware Warranty:

To make a claim under this Limited Hardware Warranty you must first contact Autodesk before the end of the Limited Warranty Period at the Contact Information listed below. You must submit a warranty claim by providing the Claim Information listed below in number in order to obtain coverage under this Limited Hardware Warranty. For valid warranty claims, Autodesk shall bear the standard shipping (only) costs of returning the allegedly defective product, provided that the return is authorized after contact with Autodesk as instructed below. Autodesk will perform the warranty obligations, if any, within a commercially reasonable time of your submission of the warranty claim. Until further notice:

To contact Autodesk or to submit a warranty claim, please submit a support ticket at “Site Support” link at the bottom of www.123dapp.com. Be sure to include the Claim Information required below.

Shipping charges for repair and replacement of products with valid warranty will be prepaid by Autodesk:

All claims must have the following claim information:

  • *Your name (as it appears on your order);
  • *An email address (if any) or a phone number (if any) where you can be reached;
  • *Your mailing address (not a P.O. box);
  • *The Product name;
  • *Product serial number;
  • *Date of Purchase;
  • *Proof of purchase (pdf or jpeg, copy or actual receipt); and
  • A brief description of the problem.

*= required